Choose a support channel
Use the option that best matches what you need. Order conversations stay private.
Live Support
Best for active orders, delivery questions, product guidance and troubleshooting.
Start Live Support →Email support
Best for detailed questions, complaints or information you may need to reference later.
support@modzgt1.comDiscord community
Join the official ModzGT1 Discord for community updates and another way to reach us. Keep order details in private support.
Open Discord →Support available 24/7
You can send a message at any time. Response speed can vary during busy periods.
Check common answers →Help us find your order
Share only the details needed to identify the purchase. Never send passwords, payment-card details or a complete activation code.
- Stripe or NOWPayments order/payment reference
- Purchased product
- Email used at checkout
Complaints and final payments
Complaints
Email us with the subject “Complaint” or start a private Live Support chat. Include the Order ID from your ModzGT1 email and a clear description.
Payments are final
We do not offer voluntary change-of-mind refunds after payment. Read the exceptions required by applicable law in our Final Sale Policy.