1. Final payments
Once payment succeeds, the order is final. We do not offer voluntary change-of-mind refunds, exchanges or cancellations because the customer selected the wrong product, changed their mind or did not check the published compatibility and requirements.
2. Digital delivery and immediate access
A activation code or access credential can be copied once it is delivered, revealed or made available and therefore cannot be returned. Any statutory withdrawal right is governed by applicable law and by any express consent or acknowledgment collected before immediate digital delivery begins.
3. Incorrect, invalid or missing orders
If you receive the wrong product, an activation code fails during its first valid activation, or delivery is missing, contact private support immediately with the order number and evidence. We will investigate and correct the order, complete delivery or provide a working replacement. If a mandatory legal remedy cannot be completed, the remedy required by applicable law will apply.
4. Installation, downloads and compatibility
Download and installation links may lead to official supplier websites. Customers must check the published product requirements, platform and compatibility before payment and follow the supplied instructions. This does not limit mandatory rights relating to faulty or non-conforming digital content.
5. Mandatory consumer rights
This policy does not exclude rights that cannot legally be excluded. If applicable law requires repair, replacement, a price reduction or another remedy, that mandatory requirement takes priority over this final-sale policy.
6. Crypto payments
Eligible software products may offer Bitcoin checkout through NOWPayments. Customers must use the exact asset, network, amount and active invoice shown at checkout. Delivery begins only after NOWPayments reports the payment as finished and the order passes server verification. Blockchain transfers generally cannot be reversed after broadcast; this does not limit mandatory rights relating to faulty, non-conforming or undelivered products.
7. Payment disputes
Please contact support before opening a card dispute or crypto-payment complaint so we can investigate the order. Fraudulent chargebacks, false claims or attempts to keep delivered products or completed services without payment may result in delivery suspension and evidence being supplied to Stripe, NOWPayments or another relevant provider.